Return Process:
At EZ Chemist, we strive to ensure customer satisfaction with every purchase. Due to the nature of our products, we have specific guidelines regarding refunds and returns. Please read our policy carefully.
1. Prescription Medications
1.1. Non-Returnable and Non-Refundable
Prescription medications cannot be returned or refunded once they have been dispensed and shipped, except where required by applicable law. This is to ensure the safety and integrity of the medications.
1.2. Exceptions
If you receive a prescription medication that is damaged, defective, or incorrect, please contact our customer support within 7 days of receipt. We will arrange for a replacement or refund as necessary.
2. Non-Prescription Products
2.1. Return Eligibility
Non-prescription products may be eligible for return or refund within 30 days of purchase, provided they are in their original condition, unopened, and unused.
2.2. Return Process
To initiate a return, please contact our customer support team with your order details. You will receive instructions on how to return the product.
You are responsible for the shipping costs associated with returning the product unless the return is due to an error on our part, such as damaged, defective, or incorrect items.
2.3. Refund Process
Once we receive and inspect the returned product, we will process your refund to the original payment method within 10 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
3. Damaged, Defective, or Incorrect Items
3.1. Reporting Issues
If you receive a product that is damaged, defective, or incorrect, please contact our customer support team within 7 days of receipt. Provide details and, if possible, photos of the issue.
3.2. Resolution
We will arrange for a replacement product or issue a refund, depending on your preference and product availability. We will cover the shipping costs for the return and replacement of the item.
4. How to Contact Us
For any questions or concerns regarding our Refunds and Return Policy, please contact us at EZ Chemist, 53 Waterton Way, Cooloongup, VIC 6168, Australia, myezchemist@gmail.com, 0498860555.
5. Important Notes
5.1. Prescription Verification
All prescription medication orders are subject to verification and approval by a licensed pharmacist. We reserve the right to refuse any order that does not comply with our verification standards.
5.2. Health and Safety
For health and safety reasons, we cannot accept returns or exchanges of any opened or used products, including over-the-counter medications, vitamins, supplements, and personal care items.
By purchasing from EZ Chemist, you acknowledge that you have read and understood this Refunds and Return Policy and agree to its terms.